• Rebecca Wiggins

Customer Interviews (F) ENT 670

1. If you were out looking for a gym membership, what are 3 things you look for?

I look for staff with knowledge. I look for cleanliness, and I look for people with specific knowledge, for aging arthritis and surgical situations, to help guide me in how I use the equipment.

2. Food? Water from fountain. Vending machine with healthy snacks and a water cooler.

3. How old are you? 60

4. What’s your weight? 214

5. What’s your ideal weight? 180

6. What’s your gender? Female

7. How is affordability or quality more important to you? Yes. The environment is important to me. It’s important to me because I’d like my whole family to go. I’d need it to be affordable.

8. What’s your budget for gym membership?

a. 25-40 a month is good

9. Do you prefer fitness classes are weight rooms or machines? Machines

a. What do you think you’d do the most? Machines’

i. What machines would u use? Leg machines.

b. Are you interested in any of the others? Not at the present

10. Would you use the indoor pool or spa? Yes!

11. Do you need assistance or help while attending the facility? Not physically. IN guidance yes. Instructional

12. How far are you willing to drive?

i. 20 miles

13. What hours would you be free to come to my gym?

a. Daytime. In between 8am-10pm

14. What is your health goal0? Strength and mobility.

15. How many days a week do you plan on attending my facility. 3-4 days

16. What days? Workdays. Late afternoon.

17. How long do you plan on your workouts being? 20-30 minutes.

18. Are you interested in recruiting a family member or friend? Sure. I’ve already done it.


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1. IF you were out looking for a gym membership, what are 3 things you look for?

Accessibility, cleanliness, versatility of equipment.

2. Food? Water from fountain. Water.

3. How old are you? 60

4. What’s your weight? 214

5. What’s your ideal weight? 195

6. What’s your gender? Male

7. How is affordability or quality more important to you? Quality if more important than affordability. I would want to know that the equipment was at a high level of usability and repair.

8. What’s your budget for gym membership?

a. 25-40 a month is good

9. Do you prefer fitness classes are weight or machines? Machines

a. What do you think you’d do the most? Treadmill and isometric machines. They use isometrics to some extent using your own body weight.

b. Are you interested in any of the other? Not really. I’m ok with free weights though. Not classes

10. Would you use the indoor pool or spa? yes!

11. Do you need assistance or help while attending the facility? no

12. How far are you willing to drive?

i. 20 – 30 minutes

13. What hours would you be free to come to my gym?

a. 24 hours a day

14. What is your health goal0? Weight loss. Lower blood pressure. Body preventability

15. How many days a week do you plan on attending my facility. 3-5 days

16. What days? Monday to-Saturday

17. How long do you plan on your workouts being? 1 hour

18. Are you interested in recruiting a family member or friend? Sure.



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Interviewing Candy:

1. If you were out looking for a gym membership, what are 3 things you look for?

Cleanliness. Friendliness and knowledgeable of staff. Price.

2. Food? No. I don’t like eating amongst sweaty people. A smoothie bar would different. Water is important

3. How old are you? 53

4. What’s your weight? I don’t own a scale.

5. What’s your ideal weight? I don’t own scale.

6. What’s your gender? Female

7. How is affordability or quality more important to you? Affordability. Because I bring the quality.

8. What’s your budget for gym membership?

a. Depending on the amenities, I would pay 15$ for planet fitness. 30-70 for a gym membership.

9. Do you prefer fitness classes, weights, or machines? I like classes

10. What would you do? I would utilize the fitness classes. Especially yoga.

11. Would you use the indoor pool and spa? Yes. Right now!

12. Do you need assistance to help while attending the facility? Nah.

13. How far are you willing to drive?

i. 15 min

14. What hours would you be free to come to my gym? 24-7

a. In the morning and in the early evening.

15. What are your health goals? I have been thinking about doing something. Feel better. I’d like to do some cardio.

16. How many days a week do you plan on attending my facility. 2-3

17. What days of the week? Monday, Wednesday, Saturday.

18. How long do you plan on your workouts being? 1 hour

19. Are you interested in recruiting a family member or friend? Yes.


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Interviewing Ben

1. If you were out looking for a gym membership, what are 3 things you look for?

Good amenities. A pool. I want a sauna.

2. Food? Maybe not food particularly, but maybe a juice bar, a place where you can get a smoothie afterwards or something

3. How old are you? 26

4. What’s your weight 215

5. What’s your ideal weight? 205-200

6. What’s your gender? Male

7. How is affordability or quality more important to you? I’m willing to pay more if the gym has those things I mentioned. I’ll pay the extra 50$ and go somewhere nicer. Planet fi9tness for instance, has good price (15$), but then again, it’s like a last resort. They just have the basics.

8. What’s your budget for gym membership?

a. I would pay 50-100/month

9. Do you prefer fitness classes, weights, or machines? I like a mixture of both.

10. What would you do? I like to swim to get my cardio. I like free weights.

11. Would you use the indoor pool and spa? Yes. That’s what I prefer.

12. Do you need assistance to help while attending the facility? No.

13. How far are you willing to drive?

i. No more than 30 min.

14. What hours would you be free to come to my gym? 24-7

a. Probably after work, around 7pm.

15. What are your health goals? I just want to lose about `10 pounds and get in an exercise routine.

16. How many days a week do you plan on attending my facility. 5

17. What days of the week? Saturday-Wednesday.

18. How long do you plan on your workouts being? 1 hour

19. Are you interested in recruiting a family member or friend? Absolutely.


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Interviewing Janie:

1. If you were out looking for a gym membership, what are 3 things you look for?

Safety, coaching assistance for questions,

With COVID-19 going on, I’d be highly interested knowing they’re sterilizing their equipment every day. Interested in looking into classes, instead of just a weight room.

2. Food. Do you need food? I’d like a small snack bar, lounge with stools. Maybe a smoothie bar.

3. How is affordability important to you?

Affordability is important, but I would be willing to pay a little more, for what I wanted, k which are classes, friendly staff, and cleanliness.

4. What’s your budget for gym membership?

a. 20-40$ a month

5. Do you need assistance while attending the facility? No. But if I have a question, I would like help.

6. How old are you? 68

7. What’s YOUR gender? Female

8. What’s your weight? 188

9. What’s your ideal weight? 165

10. What factor determines whether or not you’re going to join the gym?

Weather. Atmosphere of the gym. If it’s really good there, and I enjoy it, I’ll go back. It would be fun if I had a buddy system. The referral discounts.

a. How far are you willing to drive?

i. 15 miles

11. What hours would you be free to come to my gym?

a. Afternoon and evening hours.

12. What is your health goal0? Strengthen my body. Become more fit. Lose weight. To have fun at a Zumba or dance class.

13. How many days a week do you plan on attending my facility. At least twice, maybe 3x

14. What days? Monday, Wednesday and Friday. OR Tuesday, Wednesday and Saturday. `1

15. How long do you plan on your workouts being? 1-2 HOURS. If I work out, 1 hour. If I do a class- 2 hours.

16. Are you interested in recruiting a family member or friend? Yes. I think I’d persuade to do the buddy system so I can get the referral discount.

17. Do you want music to play in the gym? Yes, I would love music to play, and have Televisions with different channels.


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Interviewing Susie

1. If you were out looking for a gym membership, what are 3 things you look for?

Location, condition of the place, and people. Don’t want to be around people that are butts.

2. Food? Water from fountain. Water.

3. How old are you? 32

4. What’s your weight? 267

5. What’s your ideal weight? 155-160

6. What’s your gender? female

7. How is affordability or quality important to you? Quality. You don’t want to pay more for low quality.

8. What’s your budget for gym membership?

a. 35-4-$ a month… Interested in paying if more if offered.

9. Do you prefer fitness classes, weights, or machines? Machines

10. What machines? Treadmill and bike

a. What do you think you’d do the most? Biking

b. Are you interested in the fitness classes and weights? Maybe weights, after I’ve lost weight, to strengthen and tone.

11. Would you use the indoor pool or spa? YES. It’s great for older people, or people with injuries. Non-impact!

12. Do you need assistance or help while attending the facility? No.

13. How far are you willing to drive?

i. 20-30 if it’s good. minutes

14. What hours would you be free to come to my gym?

a. evening

15. What are your health goals? Weight loss. Strengthen muscle and bone structure

16. How many days a week do you plan on attending my facility. 4-5

17. What days? Tues-sat

18. How long do you plan on your workouts being? 1 hour

19. Are you interested in recruiting a family member or friend? Yes. I like working out with others.



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Interviewing Hugh

1. If you were out looking for a gym membership, what are 3 things you look for?

Cleanliness, friendly personnel, and a variety of equipment.

Food. Do you need food? I would like snacks for purchase.

2. How is affordability important to you?

a. It is important to me because I am a disabled veteran living on a fixed income, so I have to watch my budget

3. What’s your budget for gym membership?

a. 25/month.

4. Do you need assistance while attending the facility? I might, if I’m not familiar with the machines

5. What factor deter mines whether or not you’re going to join the gym?

I have to have easy access in driving time. Location.

a. How far are you willing to drive?

i. No more than 30 miles

6. What’s your weight? 219

7. Ideal weight? 200

8. What’s your age? 71

9. What’s your gender? Male

10. What hours would you be free to come to my gym?

a. Noon-4pm

11. What is your health goal0? Lose weight. Improve strength in my legs. Build stamina. Endurance.

12. How many days a week do you plan on attending my facility. At least 3

13. What days? Monday, Tuesday, and Thursday.

14. How long do you plan on your workouts being? 30 min-1 hour

15. Are you interested in recruiting a family member or friend? After I see the facility and make a couple of visits, if I like it, I will recommend it.

16. Do you want music or TVs in the gym? Yes, I like both. I like to watch sports. I request ESPN







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